Returns & Refunds

Last Updated: July 14, 2026

At PetsWebb, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if the following conditions are met:

  • The item is unused, unworn, and in its original condition.
  • The item is returned in its original packaging with all tags and accessories included.
  • Proof of purchase or order confirmation is provided.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Perishable pet food or treats
  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Opened hygiene or grooming products

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review your request and provide a suitable resolution.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently offer exchanges for items that are damaged, defective, or received incorrectly. If you need a different size, color, or replacement, please contact our support team, and we will assist you with the available options.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Start a Return

To initiate a return or refund request, please contact us with your order details.

Email: petswebbteam@outlook.com

Please include:

  • Your order number
  • The reason for the return
  • Photos (if the item is damaged, defective, or incorrect)

Our support team will provide return instructions and any additional information required.

Cancellations

Orders may be canceled only before they have been processed or shipped. If your order has already been shipped, you will need to follow our standard return process after receiving the package.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

PetsWebb
Email: petswebbteam@outlook.com

Address:
7090 N Oracle Rd,

STE 178 #3227

 Tucson, AZ 85704 United States